Your questions, answered
Here at OG Trading, we're all about making your online shopping experience smooth and simple. We've gathered some of the most common questions our customers ask about our second-hand items, pickup arrangements, and general online purchasing in Hamilton, New Zealand. If you can't find what you're looking for, feel free to reach out to us directly!
Frequently asked questions
What can I expect regarding the condition and quality of second-hand items?
All items are sold as per description. Please review the product details and photos carefully before purchasing, as we cannot offer refunds for a change of mind. As we're not a GST-registered trading business, no GST applies to your purchases.
What are your policies on payment, returns, or if something goes wrong with my order?
Currently, we operate on a 'no returns for change of mind' policy due to the nature of second-hand goods and our business model. For payment details or if you encounter an issue with your order, please contact us directly at using the details on the about us page.
Do you offer shipping for items?
Currently, OG Trading operates on a local pickup model from Hamilton, New Zealand. We do not offer shipping services at this time, ensuring a smooth local transaction.
Can I view items before purchasing?
As an online shop with physical pickup, all items are listed with detailed descriptions and multiple photos on our website. Viewings before purchase can accommodated, please message me to arrange a time. Please feel free to ask any specific questions about an item.
How and where can I collect my online order in Hamilton?
Pickup times and locations are flexible to suit you. During business hours (7am-5pm), collection is available in Te Rapa. Outside of these hours, pickup can be arranged in Rototuna. Please ensure pickup is arranged and confirmed with us prior to your arrival.
How can I contact OG Trading?
You can reach us via email at [[email]] or by calling [[phone number]] during business hours. We aim to respond to all inquiries promptly to assist you with your purchase or any questions you may have.
Are new items added frequently to your inventory?
Potentially, this is not a second hand business, or is just an individual clearing out items and don't want to be subject to taxable income.
What payment methods do you accept?
Payment details will be provided upon confirmation of your purchase. We aim to offer convenient and secure payment options. For specific details, please inquire when arranging your order.
Still have questions?
If you couldn't find the answer you were looking for, don't hesitate to get in touch with the me (Oakley) oakley.gibbs@outlook.com or +6421316451.